Privacy Policy

Last updated: 28 May 2026

This Privacy Policy explains how Cakecraft (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website or place an order with us.

1. Who We Are

Cakecraft
37a Ballumbie Gardens
Dundee DD4 0NR
United Kingdom

Email: [email protected]

2. Information We Collect

We may collect the following information:

• Name

• Email address

• Phone number

• Billing and delivery address

• Payment information

• Order details and personalisation requests

• Website usage data

• IP address and browser information

3. How We Use Your Information

We use your information to:

• Process and deliver orders

• Contact you regarding your order

• Provide customer support

• Improve our website and services

• Send important updates

• Prevent fraud and misuse

• Comply with legal obligations

We only collect information necessary to operate our business.

4. Payments

Payments are processed securely through third-party payment providers. We do not store full payment card details on our servers.

5. Marketing

We may occasionally send promotional emails if you have opted in to receive them. You can unsubscribe at any time.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties such as:

• Delivery providers

• Payment processors

• Website hosting providers

• Marketing and analytics services

These providers only receive information necessary to perform their services.

7. Data Retention

We retain customer data only as long as necessary for legal, accounting, and operational purposes.

8. Cookies

Our website uses cookies and similar technologies to improve functionality and analyse website traffic.

For more information, please see our Cookie Policy.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

To exercise any of these rights, contact us using the details above.

10. Security

We take reasonable technical and organisational measures to protect your personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

12. Contact

If you have any questions regarding this Privacy Policy, please contact us at:

[email protected]